Super Fans Build your Brand and Sell More

I’ve been talking about live chat for ecommerce for so long, I neglect the core value of Needle. This week as I talked with Needle customers, I’m reminded why Needle is successful. Needle has an amazing live chat platform for … Continued

How to Measure Success of Live Chat on your Site

Many ecommerce professionals are realizing the benefits of live chat for their online stores. Live chat provides a great way to provide customer service and answer sales questions about product and services instantly. Customers can inquire about orders, get support, … Continued