How to Measure Success of Live Chat on your Site

Many ecommerce professionals are realizing the benefits of live chat for their online stores. Live chat provides a great way to provide customer service and answer sales questions about product and services instantly. Customers can inquire about orders, get support, … Continued

Why Live Chat Provides Great Online ROI

As an ecommerce professional, you’ve considered many different methods and tools to attract customers to your website. But have you considered what drives business, what makes a unique customer experience, and what actually brings a customer back to your website? … Continued

How to choose live chat software

Ecommerce professionals are always striving for a better customer experience. A popular method is to provide real-time answers through online live chat software. With the thousands of choices for online chat — even free options in CRM and online shopping … Continued

What is the Best Way to Outsource Live Chat?

Ecommerce looks for ways to make a better customer experience for brands and online shopping. Live chat is a great choice to help customers with product choices, answer customer service questions, get product support, and more. Many ecommerce companies look to … Continued