Super Fans Build your Brand and Sell More

I’ve been talking about live chat for ecommerce for so long, I neglect the core value of Needle. This week as I talked with Needle customers, I’m reminded why Needle is successful. Needle has an amazing live chat platform for … Continued

How to Measure Success of Live Chat on your Site

Many ecommerce professionals are realizing the benefits of live chat for their online stores. Live chat provides a great way to provide customer service and answer sales questions about product and services instantly. Customers can inquire about orders, get support, … Continued

Why Live Chat Provides Great Online ROI

As an ecommerce professional, you’ve considered many different methods and tools to attract customers to your website. But have you considered what drives business, what makes a unique customer experience, and what actually brings a customer back to your website? … Continued

How to choose live chat software

Ecommerce professionals are always striving for a better customer experience. A popular method is to provide real-time answers through online live chat software. With the thousands of choices for online chat — even free options in CRM and online shopping … Continued