"Naomi was quick and honest. Did not try to sell me something I was not interested in. Best online chat I've ever experienced! Thanks, Naomi H!"
"This is the best chat tool I have ever seen! Kimberly was so helpful too. I look forward to being your customer!"
"This is the quickest, and most efficient, chat service I've ever used."
"This was literally the best support chat session I’ve ever done. Tyler was really helpful with quick info and personable. Thanks!”"
"This is the best online chat experience I've ever had. This couldn't be a bot, and definitely was very knowledgeable about the equipment. Great job."
"Janae was probably the best most helpful chat representative I’ve ever spoken to!"
"By far the best chat experience I've had."
Needle finds your most passionate and knowledgeable brand advocates and connects them with customers on your website. Shoppers trust advocates because they’re not sales or service reps – they are peers.
Slow, frustrating live chat experiences turn away shoppers and revenue from your wesite. Needle helps you drive customers to a purchase by offering a genuine conversation with a person who loves your brand.
Supercharge your ecommerce business and increase conversion rates, average order value and customer satisfaction by offering better conversations and more personalized online shopping experiences.
Find out how much new revenue you can generate with real-time brand advocacy.
