The leading eCommerce
Live Chat platform
- Increase sales
- Improve customer experience
- Drive more traffic
Needle tracks behavior to identify and segment shoppers based on their intent to buy. The rules-engine then targets those with a higher intention to buy resulting in 5-12% revenue growth site-wide.
Sales Chat interface
The Needle Sales Chat interface has been designed as a seamless brand experience. The interface is mobile friendly and allows advocates to narrow a shopper’ focus by answering questions, offering interactive product recommendations, and adding products directly to their cart.
All Sales Chat transcripts are captured, categorized and stored in a database. Search tools allow you to easily find, filter and analyze past transcripts.
Needle mines your chat transcripts and gathers buyer data around products, market trends, and the shopper experience while identifying the buying cues of your typical shopper.
Buyer data gives you a competitive advantage over your competition by exposing opportunities and trends as well as driving more traffic to your site.
Buyer data is analyzed, packaged and delivered as an insights document for easy consumption and analysis by your team.
Chat transcripts are curated and published online as long tail, keyword rich, voice of the customer SEO pages, which in turn drive more traffic to your site.