Live Sales Chat for Ecommerce
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Your best customers are your best salespeople. Put them to work with Needle

See what online shoppers are saying

Honestly, Kerry provided me one of the best customer service experience over internet chat. Very helpful and facilitated everything I needed.

I can’t wait to look at the lenses James recommended. I told him what I wanted to shoot and my concerns and he was super helpful in making recommendations

Teresa was fantastic. She showed me options and even sent me a link to a page with bras all in my size. That just makes shopping so much easier.

Bare Necessities uses Needle for live chat

This was great! I expected it to be like most chats where they try to get you to buy the most expensive item possible, but James was honest and polite, helping me have peace of mind before I buy, which I certainly will!

I did not know what I needed, but after telling Spencer what my problem was, he found me the perfect device. THANKS SPENCER!!!

CDW targets customers/partners with online chat using Needle.

Next generation, brand advocate live chat is here

Needle finds your most passionate and knowledgeable brand advocates and connect them with customers on your website. Shoppers trust advocates because they’re not sales or service reps – they are peers.

Convert browsers into buyers with better conversations

Slow, frustrating live chat experiences turn away shoppers and revenue from your wesite. Needle helps you drive customers to a purchase by offering a genuine conversation with a person who loves your brand.

Superior customer experience means more ecommerce revenue

Supercharge your ecommerce business and increase conversion rates, average order value and customer satisfaction by offering better conversations and more personalized online shopping experiences.

Start converting browsers into buyers.

Find out how much new revenue you can generate with real-time brand advocacy.