What's the impact of a Needle-Powered Experience? Video: What is Needle? For eCommerce Leaders Advocates deliver real-time results with conversion increases by 10% Show Me HowLess Advocates engage your customers. Your metrics get an upgrade. +15-30% AOV Advocates boost AOV’s with tailored recommendations. +6-15% Conversion Advocates connect with customers, efficiently raising conversions. +8-12% Revenue The more advocates engage with customers, the better your ROI. Rob Casas Vice President of eCommerce, Norwegian Cruise Line “Having a customer connect with a like-minded customer that is actually experienced … is probably the single most influential thing we can do to help a customer interact with us and book a cruise.” 3 ReasonsYour Customers Trust Strangers More Than You Get the ebook Show Less For Marketing Leaders Advocates deliver mind-blowing customer experiences Show Me HowLess You’re so close to a better customer experience. Just add your advocates. +40-75% NPS Advocates simply make customers happier with every interaction. Differentiating Experiences Advocates connect with customers, efficiently raising conversions. +23-39% LTV Advocate-powered experiences will keep your customers coming back. Beth Wileaver Consumer Sales Manager, Horizon Hobby “We’ve seen what it can do for sales. We’ve seen what it can do for customer loyalty. I think this is something that’s going to help us grow for a long time to come.” CarharttGoes Beyond Live Chat With Needle Download the case study Show Less For Community Leaders Advocates deliver authentic, measurable community engagement Show Me HowLess Advocates connect with customers in clear, measurable ways. Authentic Communities Advocates actively engage with customers, adding measurable value and immediate feedback. 100% Visibility Our Customer Performance Dashboard gives you the details you want and actionable data you’ll dig. Fresh Gamification Incentivized and enthusiastic advocates deliver new revenue in brand-building ways. William Martin Horizon Hobby Advocate “At the end of the day, Horizon wanted all of its customers to have fun and be happy. That really resonated with me as a hobbyist.” Advocacy in Motion:How Major Brands are Reaping ROI by Deploying Advocates Download the case study Show Less For Customer Service Leaders Advocates complement your team with targeted, rapid-scaling sales support Show Me HowLess Advocates are brand experts who drive sales. Let’s work together. Decrease in Returns Advocates bring efficient sales support for happier conversations and lower returns. Complementary Teams Advocates are top-notch but they don’t replace great customer service. On-Demand Rapid Scale Advocates are deployed based on demand with seamless seasonal scaling. Steve Tiberio Director of Customer Service, Carhartt "What could be better than to have someone who could speak with passion about Carhartt, holding our products in as high esteem as we do?” Evolution of Chat:The Rise of Online Advocate-to-Customer Interaction Download the whitepaper Show Less For eCommerce Leaders Advocates deliver real-time results with conversion increases by 10% Show me how For Marketing Leaders Advocates deliver mind-blowing customer experiences Show me how For Community Leaders Advocates deliver authentic, measurable community engagement Show me how For Customer Service Leaders Advocates complement your team with targeted, rapid-scaling sales support Show me how Check out some of the problems we’ve solved for our customers Rob Casas Vice President of eCommerce, Norwegian Cruise Line “Having a customer connect with a like-minded customer that is actually experienced … is probably the single most influential thing we can do to help a customer interact with us and book a cruise.” Steve Tiberio Director of Customer Service, Carhartt "What could be better than to have someone who could speak with passion about Carhartt, holding our products in as high esteem as we do?” Check out the problems we solve for our customers 5 ways advocates elevate customer experiences 1. Real-TimeHelp Advocates are on-demand, exactly when a customer wants them. 2. Targeted Discovery Efficient searches and co-browsing capabilities to prevent abandons. 3. Trusted Recommendations Advocates give tailored responses so buyer friction dissolves. 4. Tailored Responses Authentic conversations with advocates can offer the absolute best matches for customers. 5. Loyalties For Life Customers return for the purchasing confidence offered by advocate expertise. 5 ways advocates elevate customer experiences 1. Real-Time Help Advocates are on-demand, exactly when a customer wants them. 2. Targeted Discovery Efficient searches and co-browsing capabilities to prevent abandons. 3. Trusted Recommendations Advocates give tailored responses so buyer friction dissolves. 4. Tailored Responses Authentic conversations with advocates can offer the absolute best matches for customers. 5. Loyalties For Life Customers return for the purchasing confidence offered by advocate expertise. 1. Real-Time Help Advocates are on-demand, exactly when a customer wants them. Request a Demo