Live Sales Chat for Ecommerce
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Your best customers are your best salespeople. Put them to work with Needle

See what online shoppers are saying

Courtney was the single reason I ended up purchasing via Adorama. She was very helpful and thorough in answering all of my tedious questions. Thanks a ton, Courtney!

Xavier was quick when I asked him for links to products that I couldn’t find on my own. Super friendly, and seemed to really enjoy Astro Gaming as much as I will in the future. He has made me a lifetime customer.

This was great! I expected it to be like most chats where they try to get you to buy the most expensive item possible, but James was honest and polite, helping me have peace of mind before I buy, which I certainly will!

Next generation, brand advocate live chat is here

Needle finds your most passionate and knowledgeable brand advocates and connect them with customers on your website. Shoppers trust advocates because they’re not sales or service reps – they are peers.

Convert browsers into buyers with better conversations

Slow, frustrating live chat experiences turn away shoppers and revenue from your wesite. Needle helps you drive customers to a purchase by offering a genuine conversation with a person who loves your brand.

Superior customer experience means more ecommerce revenue

Supercharge your ecommerce business and increase conversion rates, average order value and customer satisfaction by offering better conversations and more personalized online shopping experiences.

Start converting browsers into buyers.

Find out how much new revenue you can generate with real-time brand advocacy.