Needle is Live Chat for ecommerce stores.
Increase sales, improve customer experience and enjoy robust reporting.
- Easy to Implement
- Seamless Integration
- Custom Design
- Increase Customer Sales
- Increase Average Order Value
- Software or Advocate Solution
From small business to enterprise, Needle’s Live Chat integrates with most ecommerce platforms, including: WooCommerce, Big Commerce, Magento, Salesforce Commerce Cloud, Netsuite SuiteCommerce, Oracle Commerce Cloud, Shopify, Radial, Core Commerce, YoKart, 3D Cart, Big Cartel, SquareSpace, UltraCart, Yahoo! Small Business, Lemon Stand, Volusion, Ecomchain, Oracle Commerce, Ecwid, Miva, Pinnacle Cart, X-Cart, and others.
Look Who’s Using Needle:
Move your ecommerce customers from browse to buy.
The Needle Ecommerce Live Chat interface is an elegant, seamless experience customized for your online store. The chat screen is mobile friendly and allows advocates and chat hosts to easily interact with customers to narrow their focus, offer interactive product recommendations, and add products directly to their cart.
Grow Your Revenue Up to 12%
Needle tracks customer behavior to identify and segment shoppers based on their intent to buy. The rules engine targets shoppers who are most likely to buy and guides them to the sale or to buy more. The result is a higher AOV, higher conversion rate and more revenue.
See what interests your shoppers the most. Or what doesn’t.
Each Needle Live Chat transcript is captured and stored in a database. With our search tools you can easily find and analyze transcripts to discover customer service quality, customer likes and dislikes, roadblocks in the sales process and other useful data.
Robust Customer Insights
Needle mines your chat transcripts and gathers buyer data around products, customer behavior, market trends and shopper experience. From these data points you can uncover opportunities and discover trends to gain a competitive edge over other online stores.
Buyer data is analyzed, packaged and delivered as an insights document for easy consumption and analysis by your team.
Needle’s Live Chat transcripts generated by our software solution or advocate solution can be curated and published online to the page of your choice. These voice-of-the-customer transcripts are rich with long tail keywords and core keywords that will be indexed by search engines to improve page rank and drive more traffic to your store.