Needle identifies and recruits your best customers through social media channels, partner networks and customer references. Then, we certify that they have the right amount of knowledge, passion and personality to convert browsers into buyers for your brand.
Needle uses third-party, independent experts who truly believe in your brand and sets them up through live chat to talk to your customers online.
How you treat your customers reflects your brand. Needle advocates bring new life to the customer experience. Shoppers don’t just want to have their questions answered, they want to feel important. The passion advocates bring to the table make the difference. Use needle advocates to:
Needle finds, trains, and retains the best product experts to be advocates.
Insert brand advocates at the right moment in the sales process.
All managers of sales and customer support teams know that managing an internal team is difficult. Scheduling, conflicts, costs, benefits, promotions, etc. all cut into the time spent taking care of the customer.
Needle tracks EVERYTHING! Get reporting on every detail of the sales chat process including revenue per chat, best performing chat agents, overall revenue influenced by chat, average order value. Track and review chat logs to help train and improve the process. Then work with the data to find and improve friction points.