Enhance your customer experience by using advocates, your passionate customers, to help new online shoppers.
Brand advocates are passionate about your products and services. Why not put them behind the wheel of live chat to provide an amazing customer experience? Needle finds advocates and trains them to interact with your customers as personal shopping guides to create a unique customer experience.
Advocates are passionate. They share their excitement for your brand with their peers and give good advice on how to use and consume your products to everyone they know. Customers who are looking for help instantly know there’s something special about advocates.
– Online Shopper of herroom.com
How you treat your customers reflects your brand. Needle advocates bring new life to the customer experience. Shoppers don’t just want to have their questions answered, they want to feel important. The passion advocates bring to the table make the difference. Use Needle advocates to:
Needle finds, trains, and retains the best product experts to be advocates.
Using internal teams can be a challenge when it comes to scheduling, motivating, and scaling.
– Customer of footjoy.com