Give your online shoppers a friend or advocate to guide them to purchase decisions.
Truly connecting with your potential customers doesn’t always happen through your internal sales team. Online shoppers know when they are being sold to. Regurgitated marketing information from someone that may only have the product experience of what they’ve seen through demonstration doesn’t sell to customers.
Needle uses third-party, independent experts who truly believe in your brand and sets them up through live chat to talk to your customers online.
Advocates are passionate. They share their excitement for your brand and give good advice on how to use and consume your products to everyone they know. Consumers instantly tell the difference between someone who is passionate and someone who is driven by a sales quota.
– Online Shopper of adorama.com
Insert brand advocates at the right moment in the sales process.
All managers of sales and customer support teams know that managing an internal team is difficult. Scheduling, conflicts, costs, benefits, promotions, etc. all cut into the time spent taking care of the customer.
Needle tracks EVERYTHING! Get reporting on every detail of the sales chat process including revenue per chat, best performing chat agents, overall revenue influenced by chat, average order value. Track and review chat logs to help train and improve the process. Then work with the data to find and improve friction points.
Keep your advocates and sales teams engaged. Gamify and incentivize sales activity online with powerful Needle tools.
– Online shopper at bareneccesities.com