The brand is everything. Giving your customers the best online experience builds your brand. Use passionate brand experts for online sales chat.
Advocates are raving fans of your products and they are willing to share their positive experiences with others. Needle finds, trains, and coordinates advocates to create real conversations with your online shoppers creating a truly unique customer experience. This leads to happy customers, increased revenues, and brands that never die.
Advocates are passionate. They share their passion for your brand with those they talk with and give authentic advice on how to use and consume your products to everyone they know. Consumers know the difference between someone who is passionate and experience versus someone who is driven by a sales quota.
– Online Shopper of ncl.com
Your brand is so much more than a logo. It’s how you treat your customers.
No more faceless corporation. Your brand is about connecting with customers one-to-one on a personal level. Needle provides a platform to engage your online shoppers with real, human interactions so you can provide truly authentic communications.
Brands live or die by their customers. Angry consumers who leave bad reviews can be avoided by answering their questions and meeting their expectations. Providing online chat to get direct answers from passionate advocates not only reduces returns and ultimately lowers customer support costs, but builds your brand. People need to feel important and when they get honest, direct answers to their questions instantly, they will come back for more. That’s why conversion rates for our customers reach 24X over normal online shoppers.
– Customer of footjoy.com