Identify shoppers who need help and match them with advocates in real time.
Advocates respond quickly to inbound emails, increasing customer satisfaction and reducing costs.
Advocates provide instant answers to shoppers. No chat required.
Why advocate generated content?
- Consumers are turning elsewhere for sources of content.
- Your recommendations aren’t personal.
- Consumers crave honest, authentic, trusted advice.
Advocate engagement on your website
Custom rules allow you to identify those who need help along the buyer’s journey.
Shopper behavior triggers Needle’s software, initiating an advocate experience.
Shoppers are connected with a trusted, expert third party directly on your website.
“The advocates we selected already knew our products. They already had all the answers. And they had the desire to help others, too.”
Reports and insights
Sure, advocates are great for your customers, but what impact do they have on actionable business measurements that matter? Better engagement rates, higher gross revenue, increased conversion rates, and impressive NPS/CSAT scores, to name a few.