Brand advocate live chat for ecommerce
Everything your ecommerce business needs to bring personalized service and real conversations to the online shopping experience
Needle finds fanatics, enthusiasts, advocates, experts, whatever you want to call them and puts them together with your online customers to create a unique and effective shopping experience.
Feel the difference when you match people who are passionate about your brand to potential buyers. Customers feel they got a REAL conversation and a REAL experience, not just some sales person or bot.
Needle’s intelligent targeting precisely inserts brand advocates at the right stage in the buying cycle. Qualify customers with real intent, then connect them with experts to influence the purchase decision, increase average order value, and increase customer satisfaction.
You’ve spent years building a brand. Don’t take your customers out of the experience you’ve built with a generic chat widget. Needle offers full customization that fits your brand and seamlessly integrates it into your website.
Visual product sharing allows advocates to share products and services with actionable visuals, not just URL links. Take them to the recommended product without losing communication.
Needle does the work of finding those who are extraordinarily passionate about your brand. Then qualifies and trains them to interact with your customers.
Shoppers want a personalized experience and online ecommerce sites find it difficult to connect to customers at a personal level. Needle hits it out of the park to by building relationships that understand shoppers’ need and offers them solutions.