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Leverage your brand with a fully integrated live chat interface

There are no live chat solutions as configurable and customizable to your brand as Needle. Create real conversations that fit your brand and style.

  • On-brand experience that fits the look and style of your website
  • Incorporate logo, colors, images, copy, and font of your website
  • Pick the right placement and location for the Needle chat window
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Earn shopper’s trust with brand advocate profiles

Distinguish your live chat experience with brand advocate profiles. Shoppers instantly sense this is something unique when they see they’re talking to a real person with real passion for your products. Instantly gain shopper’s trust.

  • Customizable profile section
  • Short biography
  • Picture
  • Qualifications

Create real conversations with a real human!

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Guide shoppers and upsell with visual product sharing

Leverage product images that link directly to the product page, giving shoppers a better look at the products you recommend.

  • Shoppers are more likely to purchase something they can see
  • Guide shoppers straight to a product
  • All product recommendations are preserved in the chat conversation for future reference

Make the shopping experience a personal and effective one and increase average order values for each purchase.

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Prioritize mobile shoppers with clean, responsive chat

Needle is mobile-first application, ensuring your shoppers enjoy a premium experience regardless of what device they’re using.

  • Mobile-first, responsive design
  • Customizable to your mobile site
  • Clean and simple interface that won’t obstruct the mobile experience

Put shoppers on the best path to purchase by letting the people who love your brand guide the way.