Track the effectiveness of brand advocates
Determine which brand advocates are the most effective by tracking revenue targets, customer satisfaction, and customer engagements.
Reports & Analytics:
- Brand advocate activity
- Engagement rate
- Net Promoter Score (NPS)
- Customer satisfaction score (CSAT)
- Total revenue and incremental revenue (total and per chat)
- Over uplift from advocate chat
Integrate with your favorite platforms
The Needle platform is built with APIs to accommodate integration with many popular platforms. These include many web analytics, CRM, and ecommerce providers.
Please contact us for a complete list.