Give brand advocates a powerful, centralized and easy-to-use interface
Needle offers powerful backend tools for brand advocates. This powerful interface enables advocates to interact with shoppers, look up product information and stay up-to-date on product knowledge.
- Put your entire product catalog at their fingertips
- Give brand advocates detailed visitor intelligence on shoppers
- Keep brand advocates onbrand with agent resources
- Keep FAQs, best practices, and answers to common questions at their fingertips
- Optimize your team with cutting-edge collaboration tools
Give brand advocates detailed visitor intelligence on shoppers
Visitor intelligence identifies prospects and gives key details to brand advocates before and during the conversation.
- Determine where shoppers came from and what searches they have conducted
- Get context to control the conversation
- Pick up where the shopper left off without the need to ask additional questions
- Improve service with post-conversation customer surveys
Optimize your team with cutting-edge collaboration tools
Needle gives brand advocates powerful, interactive tools to share info with fellow advocates, helping produce quick answers, share best practices, and better support shoppers.
- Motivate and gamify the experience with leaderboards and incentives
- Access real-time information with team chat
- Store team collaboration and search on any topic presented by the team