Advocate Tools

Give brand advocates
the best tools for the job

Needle Chat Agent Interface

Give brand advocates a powerful, centralized and easy-to-use interface

Needle offers powerful backend tools for brand advocates. This powerful interface enables advocates to interact with shoppers, look up product information and stay up-to-date on product knowledge.

  • Put your entire product catalog at their fingertips
  • Give brand advocates detailed visitor intelligence on shoppers
  • Keep brand advocates onbrand with agent resources
  • Keep FAQs, best practices, and answers to common questions at their fingertips
  • Optimize your team with cutting-edge collaboration tools

Put your entire product catalog at their fingertips

Provide brand advocates with a customizable product catalog, helping them make quick and easy recommendations to time-sensitive shoppers.

  • Simple selection
  • Product favorites
  • Fast and clean interface

Give brand advocates detailed visitor intelligence on shoppers

Visitor intelligence identifies prospects and gives key details to brand advocates before and during the conversation.

  • Determine where shoppers came from and what searches they have conducted
  • Get context to control the conversation
  • Pick up where the shopper left off without the need to ask additional questions
  • Improve service with post-conversation customer surveys

Keep brand advocates on brand with agent resources

Give brand advocates the brand knowledge they need to succeed provide shoppers with a superior online experience.

  • FAQs
  • Common issues and solutions
  • Product details and guides
  • Latest product updates

Optimize your team with cutting-edge collaboration tools

Needle gives brand advocates powerful, interactive tools to share info with fellow advocates, helping produce quick answers, share best practices, and better support shoppers.

  • Motivate and gamify the experience with leaderboards and incentives
  • Access real-time information with team chat
  • Store team collaboration and search on any topic presented by the team

Put shoppers on the best path to purchase by letting the people who love your brand guide the way.