Needle offers two fully customizable chat solutions for your ecommerce store
A Sales Chat solution managed in-house or an Advocates solution with brand ambassadors who know your product line like the back of their hand. Both are designed to move shoppers from research to purchase, increase your revenue 5 – 12% and lift AOV.
We also offer an add-on Insights program. Needle uses natural language processing and text analytics culled from chat transcripts to help you uncover opportunities and trends.
Still debating? Check out some of the companies using Needle.
- Visitor Segmentation & Targeting
- Real-time Monitoring
- Proactive Chat Engagement
- Performance Dashboard & Reports
- Product Sharing & Catalog Tools
- Chat Rep Ranking
- Fully Customizable Routing
- Analytics Integration
- Dedicated Account Manager
- All Features in Sales Chat
- Work Scheduler
- Schedule Optimizer
- Advocate Microeconomy
- Advocate Recruiting
- Community Management
- Dedicated Community Manager
Gain an advantage over your competition by using natural language processing and text analytics to expose emerging opportunities and trends.
* All contracts are billed on annual or multi-year agreements.