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Newegg Uses Real-Time Customer Advocates To One-Up Amazon This holiday season, Newegg, an online retailer known for its fan base of tech-savvy buyers, decided to activate those advocates in a new way to ...
December 17, 2015

Lessons From The (Amazon) Jungle Throughout its years of transformation from online bookstore to world’s largest online marketplace was Bezos’ continual promotion of Amazon as ...
December 11, 2015

Cracking the Gift Buyer Code New research from Needle reveals gift shopping has surpassed family obligations and holiday travel when it comes to reasons for stressing out ...
December 07, 2015

Holiday Shoppers Find Season Increasingly Stressful New word from Needle says that three out of four holiday shoppers will experience a level of stress this year, and total stress is actually ...
November 27, 2015

Email Marketing Amidst Holiday Stress Gift buying is the No. 1 holiday stress creator, according to a new study by customer engagement platform Needle. Click here to read the full ...
November 25, 2015

Advocate assisted commerce improves customer experience and drives business results – Interview with Scott Pulsipher of Needle Click here to listen to the full interview. Highlights of the interview with Scott Pulsipher: Needle is pioneering advocate-assisted commerce. ...
June 01, 2015

Needle connects brand fans with shoppers Needle is moving the consumer experience – or CX – needle. Last year, Needle conducted 2.6 million live-chat interactions and drove more than $300 ...
May 08, 2015

Needle is highlighted in Gartner report: Market Guide for Social Commerce Applications Gartner's research in their latest report, "Market Guide for Social Commerce Applications," helps digital marketers and digital commerce leaders ...
April 20, 2015

Needle is highlighted in Forrester report: How Customer Activation Better Wins And Serves Business Buyers Laura Ramos, Forrester VP & Principal Analyst serving CMOs, highlights how shoppers on ncl.com value the expertise of Needle enabled Norwegian Cruise ...
March 04, 2015

Needle is included in Fierce Retail’s 12 Days of Christmas Report The 12 trends point to specific ways that Holiday 2014 will challenge and reward retailers through this key selling period – including how the ...
November 19, 2014

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Jenna Cason

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