Supercharged forums and Q&A
with one simple integration
Needle products are simple to
use and leverage your existing Lithium community.
Community members are notified when questions go unanswered
to boost response rates.
Provide a lifeline to customers who have questions no matter where they are on your website.
How it works
A single login provides
your community access
to a proactive console.
Your Lithium community accesses tasks, communicates with other community members, and earns points through the Needle console.
Community members are notified when customer questions or forum posts haven’t been answered in a predefined time period.
on any page.
The Needle platform allows you to set rules to define the shopper behaviors you want to target.
By addressing questions and concerns across your site, customers remain
in the buyer funnel.
Questions and answers
are published directly
to existing Lithium products.
Customer questions asked through forums, Q&A, or proactive invites are published to Lithium products and made available to future shoppers.
Drive timely answers
to the designated
categories you target.
Create custom filters to target trending and popular categories that need more attention from your advocates.
Trigger notifications to your advocates
to respond to unanswered questions
within a set time window.
Supercharge Your Lithium Program
Get more out of your existing Lithium community by integrating Needle tools to improve forum and Q&A response times, create a better customer experience, and drive more revenue.
Let us show you.
See how the world’s leading ecommerce companies maximize the potential of their expert community for a better customer experience.