Companies of every type who have an online eCommerce presence are finding huge value in using brand advocates and experts to chat with future customers. See what they have to say.
NCL has a very loyal customer base and was able to utilize advocates who have been on 25+ cruises. These people know what they are talking about and are able to create an authentic narrative with site visitors. More
Predictively targeting and segmenting allows Newegg to focus their chat reps time and resources on boosting sales help, driving higher conversions, upselling for AOV lifts, keeping the focus on revenue. More
We’ve seen what it can do for sales. We’ve seen what it can do for customer loyalty. I think this is something that’s going to help us grow for a long time to come. More
“Needle has been an incredible partner for us…the advocates are passionate about golf and do an excellent job relaying this passion to our customers. The Advocates are very knowledgeable about our products and represent our brands to the high standard that we expect.”
“Not only did Bella help me find the perfect dress, she helped me find shoes and accessories that match perfectly!!” – Bebe Customer Quote
Coach wanted to find people who know their product well and are passionate about the brand, making them better suited to help with online sales. Needle found Coach fanatics – and deployed real-time tools that enabled them to share their knowledge and passion with Coach.com shoppers.
Find out how much new revenue you can generate with real-time brand advocacy.