Customers

Join the Chat (R)evolution

Companies of every type who have an online eCommerce presence are finding huge value in using brand advocates and experts to chat with future customers. See what they have to say.

Norwegian Cruise Line Charts the Right Course for Online Engagement

NCL has a very loyal customer base and was able to utilize advocates who have been on 25+ cruises. These people know what they are talking about and are able to create an authentic narrative with site visitors. More

  • Conversion Rate

    24.3X

  • AOV Increase

    6.2%

  • ROI

    151X

Newegg predictively targets shoppers with sales chats to help customers purchase more, faster.

Predictively targeting and segmenting allows Newegg to focus their chat reps time and resources on boosting sales help, driving higher conversions, upselling for AOV lifts, keeping the focus on revenue. More

  • Conversion Rate

    8.75X

  • AOV Increase

    9.6%

  • ROI

    18.2X

Hobby Advocates Exceed Customer Expectations for Horizon Hobby

We’ve seen what it can do for sales. We’ve seen what it can do for customer loyalty. I think this is something that’s going to help us grow for a long time to come. More

  • Conversion Rate

    7X

  • AOV Increase

    26%

  • NPS

    +69

TaylorMade Golf now provides real-time advice and guidance with Needle

“Needle has been an incredible partner for us…the advocates are passionate about golf and do an excellent job relaying this passion to our customers. The Advocates are very knowledgeable about our products and represent our brands to the high standard that we expect.”

  • CSAT

    9.3+

  • AOV Lift

    82%

  • Conversion

    4X

Coach increase impact and conversion rate of online customers

Coach wanted to find people who know their product well and are passionate about the brand, making them better suited to help with online sales. Needle found Coach fanatics – and deployed real-time tools that enabled them to share their knowledge and passion with Coach.com shoppers.

  • ROI

    25.3X

  • AOV Lift

    +12.7%

  • Conversion

    6.7X

CDW

“Quote

  • Revenue

    +%

  • AOV Lift

    +%

  • Conversion

    X

Sonos

“Quote

  • Revenue

    +%

  • AOV Lift

    +%

  • Conversion

    X

Webroot

“Quote

  • Revenue

    +%

  • AOV Lift

    +%

  • Conversion

    X

Start converting browsers into buyers.

Find out how much new revenue you can generate with real-time brand advocacy.