How to Turn First-Time Holiday Shoppers Into Repeat Buyers
Dec 20, 2019 Sixty-nine percent of consumers in a recent survey identified not being able to reach a human being as the biggest post-sale customer service mistake retailers make. See how Needle provides a peer-to-peer shopping experience for your website.
Live chat brings in the big bucks at Bare Necessities
Nov 22, 2019 Bare Necessities uses Needle to staff their online chat feature with advocates to supplement their internal customer support team. With Needle advocates, online sales of customers who use live chat have increased from $1M to $4.5M.
Needle has been recognized in the 2nd annual 2019 eCommerce 3rd Party Technology Index
Oct 10, 2019 The report, which was conducted by YOTTAA, indicates which 3rd parties have little or no performance impact, inconsistent negative performance impact, or a consistently negative impact on performance. The data in this report was collected from over 1,500 eCommerce sites using YOTTAA’s eCommerce acceleration solutions.
Humans, Not Bots, Will Convert Browsers Into Buyers
Oct 8, 2019 Too many ecommerce companies rely on bots to sell to customers. However, most consumers are savvy and know when they are talking to a computer. Brandon Anderson goes into detail outlining how online shoppers still need that human touch. Brands need solutions that build real one-to-one relationships with their customers to avoid being a nameless corporation.