Loosen the Reins for Authentic CX

By now, most brands have embraced the power of influencers on social media. In many cases, a brand can live or die by influencer reviews on social media. Paying popular influencers to endorse products on social media has…Continued

8X Lift in Conversions from Advocate-Powered CX

Customer service appliance and consumer electronics leader hhgregg is known for high customer satisfaction, but taking a process they’ve perfected and translating it online was another challenge. Needle connected hhregg’s…Continued