Are you in fear of Black Friday? As an ecommerce professional, you’re not sure how you are going to handle the large online volumes of the Holiday Seasons? And how do you do it but still maintain that truly unique experience…Continued

There are literally thousands of website live chat apps out there. Most of them are simple tools for you to insert into your website. They range from easy to complex and have different functions geared to helping your online…Continued

Today’s online shoppers are overwhelmed with choices and the product information presented to them. The number of choices along with the time it takes to research them all actually decreases sales and increases cart…Continued

Ecommerce professionals know that live sales chat for your online store is a great way to offer your customer direct communication to you and your brand.  When casual buyers interact with an expert through live sales chat,…Continued

Chat is becoming a mainstay to most ecommerce online stores because they understand the value of getting answers to questions–and quickly–to drive online sales. But without an authentic user experience, shoppers will become…Continued

As an ecommerce professional, you’ve considered many different methods and tools to attract customers to your website. But have you considered what drives business, what makes a unique customer experience, and what actually…Continued

Ecommerce looks for ways to make a better customer experience for brands and online shopping. Live chat is a great choice to help customers with product choices, answer customer service questions, get product support, and…Continued

Online retailers rely on good deals and an aggressive marketing or sales approach to win online sales. But what really wins over the consumer is the personalized approach; making a deep connection with online shoppers that…Continued

The customer experience is just as important to online ecommerce vendors as it is in-store, and increasingly more so. It’s no longer acceptable to think of one channel as being able to offer a complete and satisfying…Continued

With ecommerce sales numbers continue to soar, companies know how important it is to reach customers wherever they are, especially online. The challenge is, despite the accessibility of the Internet, there is a lack of human…Continued