Customer service appliance and consumer electronics leader hhgregg is known for high customer satisfaction, but taking a process they’ve perfected and translating it online was another challenge. Needle connected hhregg’s advocates with their customers to offer a seamless, authentic experience for online shoppers. What happened next proves the value of advocate-powered CX: an 8X lift in conversions. Take a look at a new infographic illustrating advocacy and how hhgregg delivered awesome CX.


About The Author

Needle, the leader in advocate-powered e-commerce, strives to make online shopping more personal and trusted. Needle provides a marketing platform that enables online retailers to leverage their most passionate fans and connect them with their future customers. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and better online experiences.