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Needle finds your advocates and certifies them to sell your products from anywhere. See key benefits
Key Benefits
Needle clients saw their average order values (AOV) rise by over 20%.
44% of online consumers say that they want questions answered by a live person in the middle of an online purchase.
25% of customers make a purchase within 24 hours of chatting with a Needler.
How they did it:

When advocates connect with like-minded customers, what used to be sales chats become recommendations from a knowledgeable friend.  

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INCREASE SALES AND LIFETIME RETENTION

Needle improves the shopping experience by using credible and trusted brand advocates.

Our live chat software is proven to increase sales, customer loyalty, and retention. If you want the ultimate customer experience, it’s time to talk to Needle.

Key Benefits
Needle clients saw their average order values (AOV) rise by over 20%.
44% of online consumers say that they want questions answered by a live person in the middle of an online purchase.
25% of customers make a purchase within 24 hours of chatting with a Needler.
How they did it:

When advocates connect with like-minded customers, what used to be sales chats become recommendations from a knowledgeable friend.  

View Case Study

BUILD A SALES GENERATING COMMUNITY

With advocates on your site, live chat goes from damage control to sales opportunities.

Needle deploys product and brand experts to answer specific questions, guiding customers to the right purchase and eliminating negative chat experiences.

Key Benefits
Needle clients saw their average order values (AOV) rise by over 20%.
44% of online consumers say that they want questions answered by a live person in the middle of an online purchase.
25% of customers make a purchase within 24 hours of chatting with a Needler.
How they did it:

When advocates connect with like-minded customers, what used to be sales chats become recommendations from a knowledgeable friend.  

View Case Study

See more proof

 Creating an in-store experience online is a challenge Needle can dive into.

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How Needle raised AOVs and thrilled customers for one brand.

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Put your most passionate advocates to work for you with Needle.  

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Needle targeted the right customers for a leading sporting goods company.

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