Customers want to know how your product applies to them. They want their questions answered live by an expert who speaks their language, and whose suggestions they can trust. Trained experts on the Needle platform engage customers by asking qualifying, relevant questions, such as "How will you be using this product?" and "What kind of other accessories do you already wear?" A Needle chat offers the equivalent of having a personal shopper giving real-time reviews and recommendations to your customers based on rich, interactive dialogues.
- Experts use live chat to ask customers relevant questions and ...make specific product recommendations.
- Demo&Draw allows experts to point out specific product details ...that might interest the customer.
- CartBuilder drives AOV and
items per cart.