Fans Evangelize Your Brand.
Passionate fans of your brand provide better customer service than any call center could hope to realize. They are product owners, advocates and influencers; they enjoy talking about the products and they have the natural ability to form connections.
Get Better Data.
Needle has an extensive reporting suite to help you understand your customers better. Needle helps you proactively survey your customers and mine data to understand trends, site content issues, and buying behaviors. It's like attending a tradeshow with hundreds of customers every day, without the travel.