Needle approached Skullcandy in 2010 and offered something completely different: A dynamic chat platform that was engineered around the sales process, PLUS the ability to turn some of the company's biggest fans into salespeople.
- AOV INCREASE
- + 10-15%
- CONVERSION
- + 20-30%
- SITE LIFT
- + 2%
- SKULLCANDY PROGRAM FEATURES
- RULES BASED TARGETING TOOL
- SKULLCANDY NEEDLER COMMUNITY
- INTEGRATED COMMERCE
- COMMUNITY RECRUITMENT & BUILDING
- SOCIAL COUPONING
- GAMIFIED COMMUNITY MANAGEMENT
“It (Needle) costs us the same as about 3 service reps annually,
but it delivers about 15 service reps in the total amount of work.” BRETT BARLOW - VP INTERACTIVE SKULLCANDY