If you are looking for a live chat software system to drive conversion and sales, then Needle is the new system you should consider.
Back in the late 1990s, many companies created IM solutions for customer support. Many of these companies are still around, and still offer the same support-centric platforms. These systems were designed for use in contact centers, many of which are off-shore.
Here are some of those typical software providers:
- Traditional Chat
- Support focused
- Slow, canned responses
- Often non-native speakers
- Anonymous agents
- Low passion or interest
- Needle Chat
- Sales focused
- Quick, natural responses
- Native speakers
- See the expert
- High passion and interest
Needle created a new type of communications platform built around sales, instead of support. Text based communication, or ‘chat’ is the most important part of it; since people are using this form of communication more and more. But Needle’s platform is more about providing the right people, and then enabling them with cutting edge tools to provide an interactive experience; not the typical static IM experience currently provided via support-centric platforms.
Needle provides trained fans to talk to your customers, along with the new generation software needed for them. It’s a turnkey service that you can implement quickly.
Even if you operate a contact center, your employees can utilize the Needle toolset; and you’ll benefit from the ability of Needle to bring in seasonal help, as well as native language speakers in any country.
We’ll evaluate your site and show you how Needle’s new model will increase sales.