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Just-in-Time Advocacy Marketing – A New Trust and Revenue Building Opportunity This is so important, I will say it again: make it very clear that you are offering visitors the opportunity to talk with someone just like them… ...
April 22, 2014

Needle Goes Mobile Needle has launched a responsive version of its technology platform that enables brands to connect their best advocates to customers in real-time for ...
April 03, 2014

Needle & the Mobile Shopping Experience Today's online shoppers are a sophisticated bunch that are redefining how they interact with brands. This, of course, puts the onus on Internet ...
March 31, 2014

Needle’s Advocate-powered Chat Increases Registration, Donations for CMNH Annual Event Nonprofits are missing an opportunity to make a huge impact, said Morgan Lynch, CEO and founder at Needle, because they do not have the online ...
February 11, 2014

Retail in the age of Amazon: Scenes from an industry running scared One of the few attempts to put people back in the process came from a three-year-old company called Needle, which recruits "brand advocates" to ...
January 22, 2014

TouchPoints TV at #NRF14: Scott Pulsipher, Needle Although many retailers still consider Amazon to be a top threat, the eTailer actually could be considered a powerful source of motivation, according ...
January 16, 2014

Needle Helps Power $100,000 In Donations For Children’s Miracle Network Salt Lake City-based Needle, the startup led by Morgan Lynch, said today that its systems and services helped power nearly $100,000 in online ...
December 05, 2013

How 3 Startups Use Data to Improve Ecommerce Sales Marketers pay attention to many metrics, from traffic and bounce rate to referrals and user profiles, but perhaps none is more important than ...
December 03, 2013

Needle And TurnTo Partner To Speed Answers To Customer Questions As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform from TurnTo Networks. Needle employees, ...
October 21, 2013

Brands with Stellar Customer Service: Coach.com We’ve previously written about the successful customer experiences StellaService Excellent-rated Coach.com delivers over live chat. Not only are they ...
October 21, 2013

TurnTo Moves the Social Q&A Needle TurnTo has the questions. Needle has the answers. In a partnership made in user-generated content heaven, Needle, a provider of advocate-powered ...
October 14, 2013

Latest Press Releases

Press Contact

Amy Heidersbach

SVP, Marketing

(801) 858.0868 - Email Me

Latest Tweets

Here's the Needle secret: your brand means everything to us and to your advocates. Your brand is where we start: bit.ly/17SKpXd

- September 12, 2013

What does gamification have to do with what Needle's doing? Take a look...

- September 04, 2013

"Fred was to the point and personable. The opposite of every bad customer service experience I've ever had. 10/10" #customerfeedback

- August 22, 2013

Please welcome aboard Scott Pulsipher, our new Needle President and COO. fb.me/JJ23EikZ

- June 12, 2013

We met Daniela from MultiChannel Merchant at IRCE13 and she wrote this great piece on what Needle does! fb.me/FPWbcCeV

- June 07, 2013

Full house at #IRCE2013 Track G. Hearing how Needle recruited real users to turn @ASTROGaming shoppers into buyers pic.twitter.com/VRUlAw7GW9

- June 06, 2013