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  • Announcing a New Mobile Shopping Experience

    Give your customers the help they need to buy. Learn how our new Responsive Platform puts your most passionate experts right in your shoppers' pockets.

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  • The Next Wave of Advocacy

    The first and only platform that enables you to connect your advocates and customers in real-time.

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  • Advocates Drive Incremental Revenue

    When your best people engage directly with your shoppers, they will convert and spend more.  We'll prove it.

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  • Norwegian Cruise Line Case Study

    Passionate cruisers offer visitors an authentic customer experience while generating a 5x ROI.

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Our Clients

Needle CEO on Bloomberg TV

Bloomberg Video

Our CEO, Morgan Lynch, sat down with Pimm Fox on Bloomberg TV to talk abou the concept behind Needle's solution. Watch Now >

How to Compete with Amazon

Washington Post Video

Investing in the right people should be the number one priority. Needle is one of the few… Read Article >

Needle Turns Advocates to Reps

USA Today Video

Shoppers want to engage with people who actually own the products and services they are considering. Watch Now >

our platform

Connect, Converse, Convert


We recruit and certify your advocates who are product and category experts, then activate them to interact with your customers in real-time while shopping your site


The advocate-to-customer engagements happen on Needle's proprietary sales chat platform. Built from the ground-up for customer engagement, it has a feature set unlike any other.


When your best advocates help your shoppers make purchase decisions, conversion rises, AOVs shoot up, and you convert your shoppers into loyal customers

Why Needle?

Increase revenue, elevate customer loyalty, earn shoppers trust, and drive conversion by connecting advocates with site visitors. Learn more

meet our clients

See how enabled advocates drive incremental revenue, raise conversion, AOVs, and ROI.

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