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Some of the great brands we work with

For eCommerce Leaders

Advocates deliver real-time results with conversion increases by 10%

Advocates engage your customers. Your metrics get an upgrade.

+15-30% AOV

Advocates boost AOV’s with tailored recommendations.

+6-15% Conversion

Advocates connect with customers, efficiently raising conversions.

+8-12% Revenue

The more advocates engage with customers, the better your ROI.

Rob Casas

Vice President of eCommerce, Norwegian Cruise Line

“Having a customer connect with a like-minded customer that is actually experienced … is probably the single most influential thing we can do to help a customer interact with us and book a cruise.”

3 Reasons
Your Customers Trust Strangers More Than You

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For Marketing Leaders

Advocates deliver mind-blowing customer experiences

You’re so close to a better customer experience. Just add your advocates.

+40-75% NPS

Advocates simply make customers happier with every interaction.

Differentiating Experiences

Advocates connect with customers, efficiently raising conversions.

+23-39% LTV

Advocate-powered experiences will keep your customers coming back.

Beth Wileaver

Consumer Sales Manager, Horizon Hobby

“We’ve seen what it can do for sales. We’ve seen what it can do for customer loyalty. I think this is something that’s going to help us grow for a long time to come.”

Carhartt
Goes Beyond Live Chat With Needle

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For Community Leaders

Advocates deliver authentic, measurable community engagement

Advocates connect with customers in clear, measurable ways.

Authentic Communities

Advocates actively engage with customers, adding measurable value and immediate feedback.

100% Visibility

Our Customer Performance Dashboard gives you the details you want and actionable data you’ll dig.

Fresh Gamification

Incentivized and enthusiastic advocates deliver new revenue in brand-building ways.

William Martin

Horizon Hobby Advocate

“At the end of the day, Horizon wanted all of its customers to have fun and be happy. That really resonated with me as a hobbyist.”

Advocacy in Motion:
How Major Brands are Reaping ROI by Deploying Advocates

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For Customer Service Leaders

Advocates complement your team with targeted, rapid-scaling sales support

Advocates are brand experts who drive sales. Let’s work together.

Decrease in Returns

Advocates bring efficient sales support for happier conversations and lower returns.

Complementary Teams

Advocates are top-notch but they don’t replace great customer service.

On-Demand Rapid Scale

Advocates are deployed based on demand with seamless seasonal scaling.

Steve Tiberio

Director of Customer Service, Carhartt

"What could be better than to have someone who could speak with passion about Carhartt, holding our products in as high esteem as we do?”

Evolution of Chat:
The Rise of Online Advocate-to-Customer Interaction

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Check out some of the problems we’ve solved for our customers

Rob Casas

Vice President of eCommerce, Norwegian Cruise Line

“Having a customer connect with a like-minded customer that is actually experienced … is probably the single most influential thing we can do to help a customer interact with us and book a cruise.”

Steve Tiberio

Director of Customer Service, Carhartt

"What could be better than to have someone who could speak with passion about Carhartt, holding our products in as high esteem as we do?”

5 ways advocates elevate customer experiences

1. Real-Time
Help

Advocates are on-demand, exactly when a customer wants them.

2. Targeted Discovery

Efficient searches and co-browsing capabilities to prevent abandons.

3. Trusted Recommendations

Advocates give tailored responses so buyer friction dissolves.

4. Tailored Responses

Authentic conversations with advocates can offer the absolute best matches for customers.

5. Loyalties For Life

Customers return for the purchasing confidence offered by advocate expertise.

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