We are the commerce in ‘Social Commerce’.

Meet Nick. He's a skier from Salt Lake City, and a Skullcandy ‘Fan’. Nick Sold $32,783 of Skullcandy.com products to online shoppers last year.

Become a Needler like Nick

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Recruit Fans

Needle taps into your existing fan base, trains it to sell your product or service, and then allows them to do it from anywhere.

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Inspire Customers

We connect like-minded fans and customers, they build a connection, and then mere sales suggestions become recommendations from a friend.

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Convert Sales

Studies show that live chat and a connection- focused salesforce provide better customer service than any call center could hope to realize.

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OverviewRecruit FansInspire CustomersConvert Sales

Watch how Needle works

Needle gives ecommerce sites the ability to guide customers to their ideal purchase in real-time... 
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Recent Articles

Why outsource to India when you can tap your biggest fans to handle customer service? Skullcandy, the maker of high-end headphones... Read more »

Story Behind Needle

In 2009, Needle's founder, Morgan Lynch, was shopping online for a triathlon wetsuit. Read more »

Our Clients »
Overstock.com
Norwegian Cruise Line
Alienware
UnderArmour
Coach
Norton Anti Virus
Urban Outfitters

“The conversion is great, but what's had the most impact on us is the phenomenal customer feedback. Our customers love it. It would be a huge endeavor to try and do internally what Needle has done for us, and actually impossible for us to execute from a cost standpoint.”

Brett Barlow, eCommerce Director, Skullcandy
Chat with us nowSee how simple and easy it is to use Needle